Business Process Modeling

Instructor:

Sofya V. Zhukova, Associate Professor,  zhukova.sofya@gsom.pu.ru

 

Workload:

3 ECTS

45 hours of classes

 

Major, concentration: 

Management

 

Prerequisites:

None

 

Aim of the Course:

The course aim is to give students understanding how to change and improve business processes on the base of complex analysis of organization key activities in order to add value to business.

 

Course Content:

 

Topic 1. System analysis and business modeling 

Topic 2. Formal models of business processes 

Topic 3. Business process mapping and visualization 

Topic 4. Business process management synergy and performance measurement

Topic 5. IT solutions for process modeling and simulation 

Topic 6. Business process improvement and reengineering 

Topic 7. Business process automation 

Topic 8. ISO 9000 quality management systems

 

Teaching Methods:

The course format combines individual class assignments, case studies, computer labs and will be based on interactive debating style. A participative approach is used to enable learning by discovery.

 

Course reading:

 

Arjit Singh Mahal. How Work Gets Done: Business Process Management, Basics and Beyond, Technics Publications, 2010, p.221

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