Managerial Сommunications

Instructor:

Andrey L. Zamulin, Associate Professor, zamulin@gsom.pu.ru

 

Workload:

3 ECTS

45 hours of classes

 

Major, concentration: 

Management

 

Prerequisites:

Management, Human Resource Management

 

Aim of the Course:

The focus of the course is the current approach to communication in the workplace.  It aims to provide students with the understanding of effective ways of communication and of the obstacles that may prevent effective communication from occurring. The students should improve their ability to communicate in different situations relating to personal interaction in the workplace.

 

Course Content:

Topic 1. Introduction. Role of communication in a modern organization

Topic 2. Bases of communication in organization

Topic 3. The style of management communication

Topic 4. Conducting an effective business conversation

Topic 5. The basics of psychological influence

Topic 6. Complex communication skills required in an organization

Topic 7. Selecting and using communication technology

Topic 8. Managing diversity in the workplaces

Topic 9.Conflict and negotiation

Topic 10.Group project presentation

 

Teaching Methods:

Lectures, individual class assignments, group work, class discussions, simulations, student presentations, case discussions.

 

Course reading:

1. Berko R. M., Wolvin A.  D., Wolvin D. R. Communicating: A Social, Career, and Cultural Focus and My CommunicationLab with Pearson eText — Valuepack Access Card Package (11th Edition). — Allyn & Bacon,  2009.

2. P.G. Clampitt. Communicating for managerial effectiveness. Sage Publications, 2005.

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