Business Processes Management and Information Technologies



Maxim Yu. Arzumanyan, Visiting Professor



45 contact hours



Goals and objectives:

More and more businesses are recognizing the value of modeling their business processes. The course covers the most advanced techniques for modeling, improving and documenting business processes. During the course students learn to use a structured, disciplined approach to understanding business process models through their eliciting, analyzing, documenting and validating on the base of industry recognized standards.

  • First part of the course introduces the importance of treating business organizations as systems and considers business process management concepts
  • Second part of the course develops process mapping and analysis skills to formalize key organization activities by means of specialized business software.
  • Third part of the course allow students to obtain practical skills on process simulation and analysis to improve business processes and as a result receive better key point indicators to assess the effectiveness of proposed solutions.

Course Content:

  • Topic 1. System analysis and business modeling:

Business systems; The benefits of formalization; Models vs. systems; Models and modelling, model types; Thinking in systems.

  • Topic 2. Formal models of business processes:

Goals of using models in management; Fundamental terms of control theory and business process management; Key performance indicators; Queuing theory basics.

  • Topic 3. Approaches to business process modeling:

Abstraction concepts; From business functions to business processes shift; Approaches within BPM: people, technology; Business process management life-cycle: design, modeling, execution, monitoring, optimization; BPM and quality management: TQM, Six Sigma, BPR, BPI.

  • Topic 4. Business process mapping and visualization:

Visualizing business dimensions; Types of diagram modelling; Process mindmap; C&E; Flowcharts; RD; CFD.

  • Topic 5. Business process improvement and reengineering

Business process improvement types; Creating AS-IS and TO-BE models; What-If analysis; What-If table.

  • Topic 6. Business process documenting

Process description types: rules, regulations, instructions, norms; Characteristics of a good instruction.

  • Topic 7. IT solutions for business process management

Hierarchy of software solutions for process management; Business process simulation; IBM Innov 8 Simulation.

  • Topic 8. Quality of business processes

BPM notations; International certification ISO 9000; Course summary.

Teaching Methods:

The course format combines individual class assignments, case studies, computer labs and will be based on interactive debating style. A participative approach is used to enable learning by discovery. In total the active and interactive forms of learning comprise 20 academic hours.

Practical exercises are delivered in computer class, specially equipped for the course with latest business tools from IBM and SAP. Duration of labs is planned to take half of the time due to the hands-on course type.

Course Reading:

  • Kiran V. Zhukova. Business process modeling workbook, 2014
  • Debra Paul, Donald Yeates and James Cadle. Business Analysis, Second Edition, BCS, 2010, p. 303

Exam format:

Final test is conducted in the form of in-class open book (only printed materials are allowed) written test, based on all course issues and materials. The duration of the test is 90 minutes (2 academic hours). The test does consist of multiple choice and open (essay) questions.

Grading Policy (% or points):

Control forms Weight in the course grade
Final test 0,50 (50%)
Assessment of academic progress (tests and group exercises): 0,50 (50%)
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