1. Topic 1. Introduction
1.1. Basic definitions and concepts. History of knowledge management. Different approaches to knowledge management (KM).
1.2. Knowledge-based view of the firm. Knowledge as a strategic resource for organization.
1.3. Knowledge processes: capture, structuring, representation, distribution, sharing.
2. Topic 2 Knowledge engineering
2.1. Knowledge engineering and KM
2.2. Visual Approach to Knowledge Engineering
2.3. Knowledge capture methods and techniques
2.4. Knowledge representation models in business practice
3. Topic 3. Knowledge management systems
3.1. KM tools
3.2. Selection of KM tools
3.3. IT infrastructure for KM
3.4. Knowledge management system examples
4. Topic 4. Organizational KM practices
4.1. KM and strategy
4.2. The human factor in KM
4.3. Organizational infrastructure for KM
4.4. Measuring results of KM
5. Topic 5. KM project: overview of main stages, method and techniques