Knowledge Management



Tatiana Gavrilova, Professor, Head of IT in management department, GSOM


Dmitry Kudryavtsev, Associate professor of IT in management department, GSOM


Artem Alsufiev, Assistant professor of organizational behavior and personnel management department, GSOM



45 contact hours



Course Description:

The aim of the course is to provide students with the understanding of knowledge as an organizational phenomena and source of competitive advantages for contemporary organizations and to introduce them to the key issues of managing knowledge in organization.
After the course the students should be able to:

  • Identify what knowledge is critical for the success of a particular company and identify managerial implications of its attributes;
  • Identify key knowledge processes in a particular company and diagnose potential barriers to their efficient flow;
  • Audit organizational infrastructure in order to identify if it supports knowledge management goals and develop proposals on how it should be altered to ensure efficient knowledge management;
  • Structure business information with the use of special software (mind mapping and concept mapping).
  • Select appropriate methods and tools for knowledge management system given certain circumstances.

Course Content:

1. Topic 1. Introduction

1.1. Basic definitions and concepts. History of knowledge management. Different approaches to knowledge management (KM). 

1.2. Knowledge-based view of the firm. Knowledge as a strategic resource for organization.

1.3. Knowledge processes: capture, structuring, representation, distribution, sharing.

2. Topic 2 Knowledge engineering

2.1. Knowledge engineering and KM
2.2. Visual Approach to Knowledge Engineering
2.3. Knowledge capture methods and techniques
2.4. Knowledge representation models in business practice

3. Topic 3. Knowledge management systems

3.1. KM tools
3.2. Selection of KM tools
3.3. IT infrastructure for KM
3.4. Knowledge management system examples

4. Topic 4. Organizational KM practices

4.1. KM and strategy
4.2. The human factor in KM
4.3. Organizational infrastructure for KM
4.4. Measuring results of KM

5. Topic 5. KM project: overview of main stages, method and techniques


Required reading

  • Easterby-Smith, Mark, and Marjorie A. Lyles (eds). Handbook of Organizational Learning and Knowledge Management, Second Edition. John Wiley & Sons. © 2011. Books24x7.

Supplementary reading

  • Okada A., Shum B. S., Sherborne T. (Eds) Knowledge Cartography: Software Tools and Mapping Techniques (Advanced Information and Knowledge Processing). Springer, 2008.
  • Maier R., Hädrich T., Peinl R. Enterprise knowledge infrastructures. Springer Science & Business Media, 2009.
  • Milton, N., & Lambe, P. (2016). The Knowledge Manager's Handbook: A Step-by-step Guide to Embedding Effective Knowledge Management in Your Organization. Kogan Page Publishers. Books24x7.
  • Supplementary reading:
  • Collison, C., & Parcell, G. (2005). Learning to fly: Practical knowledge management from leading and learning organizations. Books24x7.
  • Davenport, T. H., & Prusak, L. (1998). Working knowledge: How organizations manage what they know. Harvard Business Press. Books24x7.
  • Schwartz, D. (Ed.). (2005). Encyclopedia of knowledge management. IGI Global. Books24x7.

Grading Policy & Final Exam:

Type of control Instrument of assessment % of final grade Assessment criteria
Assessment of academic progress (during the course) 

Individual assignments and mini-quizzes


The assignments will be evaluated against the following criteria:

  • Application of the course knowledge and concepts
  • Coherence and clarity of the arguments
Final exam (after the course) Final exam 50% In-class; Written open-book. 
Exam test consists of open questions and exercises. Books may be open during the exam.
Duration: 90 minutes 
  Total  100%   
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