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Information and Knowledge Management in business administration


Track Chair:


Information and knowledge management (I&KM) penetrates every area of business administration – marketing, financial management, operations and strategic management etc.

Knowledge management (KM) is an interdisciplinary subject, which enhances knowledge identification, creation, acquisition, distribution, sharing and usage. It employs tools, techniques, and theories from manifold areas such as strategic planning, change management, business process management, innovation management, human resource management, IT and others.

Information management (IM) pays more attention to a lifecycle of information and has its roots in information science, library science, information systems. It is related to such topics as data analysis, data governance, information seeking behavior, knowledge structuring, artificial intelligence and knowledge-based systems etc.

The track supports cross-disciplinary dialog between I&KM specialists and experts from other management domains.


The track invites research that addresses (but not limited to) the following topics:

Domain-specific topics:

I&KM in Marketing

  • Consumer information seeking behavior
  • Information architecture for online shops and marketplaces
  • Customer knowledge management (for, from and about customers)
  • AI for analyzing consumers
  • Knowledge mapping in marketing (customer journey maps, service blueprints etc.)
  • Knowledge-enabled customer relationship management

I&KM in Financial management

  • AI in financial organizations
  • AI for financial management
  • Big data analytics for financial management
  • Knowledge organization in finance (e.g. Financial Industry Business Ontology, FIBO)

I&KM in Human resource management

  • AI in human resource management
  • Digital learning technologies
  • Creating knowledge sharing culture
  • Creating motivation for knowledge sharing

I&KM in Operations management

  • Transfer of production know-how and manufacturing technologies
  • Creating and transferring knowledge for productivity improvement in factories
  • Quality management tools (e.g. quality circles) for knowledge sharing and creation
  • Product Information Management
  • Knowledge management in procurement
  • Supply chain knowledge management
  • Information and knowledge management for Industry 4.0
  • Knowledge-based systems in supply chain management
  • Data science, predictive analytics, and big data in supply chain management

I&KM in Organizational design

  • Business model patterns and archetypes: identification, formalization and application
  • Business process patterns: identification, formalization and application
  • Business mapping for enterprise transformation and continuous improvement

I&KM in Strategic management

  • Visual strategizing
  • Information search and knowledge structuring in strategic decision making
  • Enterprise modeling for strategic management
  • AI and Big Dada analytics for strategic management

I&KM in Sustainable management

  • Green business process patterns: identification, formalization and application
  • Sustainable business model patterns and archetypes: identification, formalization and application
  • Big data and analytics for sustainable business

I&KM in General management

  • Managerial knowledge management
  • Structuring knowledge about an organization
  • Role of knowledge structuring for business communications
  • Business and enterprise ontologies


General topics:

Knowledge management

  • KM strategy
  • Knowledge-based strategies
  • Innovation management
  • Learning Organization & Organizational Learning
  • Implementation of KM tools (Communities of practice, Expert networks, Lessons Learned systems etc.)
  • Domain-specifics of KM (for different functional areas in organizations, industries, types of knowledge)
  • KM maturity models
  • Impact Measurement of Knowledge Management

Information management

  • Big data
  • Metadata management
  • Ontology engineering
  • Semantic technologies
  • Information literacy
  • Intelligent information systems
  • Data governance
  • Digital Libraries
  • E-Learning in corporate settings