Business Process Management & Information Technologies



Maxim Arzumanyan


36 contact hours


No prerequisites

Aim of the Course:

More and more businesses are recognizing the value of modeling their business processes. The course covers techniques for modeling, improving and automation business processes.
Business Process Management (BPM) is the art and science of how work should be performed in an organization to ensure consistent outputs and to take advantage of improvement opportunities, e.g. reducing costs, execution times or error rates. BPM is not about improving the way individual activities are performed, but rather about managing entire chains of events, activities and decisions that ultimately produce added value for an organization and its customers.
During the course students learn to use a structured, disciplined approach to understanding business process models through their eliciting, analyzing, documenting and validating on the base of industry recognized standards. Course also provide opportunity to work with special business process modeling notations and software tools for its modeling, analyzing and automation.

On completion of the course, students should be able to:

  • Identify and depict business processes. 
  • Explain the basis of business process management 
  • Mapping processes using special notations
  • Analyze business processes using models
  • Use concepts of business process improvements and business process reengineering
  • Work with software tools for business process management (basic level)

Learning outcomes: Students gain knowledge to create horizontal process management structures through documenting, mapping, analyzing and validating of business processes.

Course Content:

First part of the course introduces the importance of treating business organizations as systems and considers business process management concepts.
  • System analysis and business modeling
  • Approaches to business process modeling

Second part of the course develops process mapping and analysis skills to formalize key organization activities by means of specialized business software.

  • Business process mapping and visualization
  • Business process improvement and reengineering

Third part of the course allow students to obtain practical skills on process simulation and analysis to improve business processes and as a result receive better key point indicators to assess the effectiveness of proposed solutions.

  • IT solutions for business process management
  • Business process modeling and optimization

Teaching Methods:

This course incorporates self-study, face-to-face classroom delivery, and group work. Key course content will be delivered in classroom sessions. Practical exercises are delivered in computer class. Duration of labs is planned to take half of the time due to the hands-on course type. Collaboration patterns and games will be also used.

Course Reading:

1. Debra Paul, Donald Yeates and James Cadle. Business Analysis, Second Edition, BCS, 2010, p. 303
2. Sue Conger, Process Mapping and Management, Business Expert Press, 2011, p. 487 pages.
3. Pradeep Hari Pendse: Business Analysis - Visualizing Business Processes and Effective Software Solutions, Prentice-Hall, 2008.
4. Jon Holt. A Pragmatic Guide to Business Process Modelling, Second Edition, BCS, 2009, p. 245.
5. Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers. Fundamentals of business process management, Sprigler, 2012 []
6. Business Process Management Common Body of Knowledge v3 (BPM CBOK v3) Association of Business Process Management Professionals (ABPMP) International, 2013 []

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