10 February 2023
The Graduate School of Management of Saint Petersburg University (GSOM SPbU) has started a multidisciplinary project on the development and testing of methods for the advancement of municipal and city administration employees' competences. The project is aimed at the quality improvement of city project management.
The members of the multidisciplinary team are: Anastasia Golubeva, Head of the Department of Public Administration, Elena Orlova, Head of the Department of Foreign Languages in Management and Marina Latukha, Professor at the Department of Organizational Behavior and Personnel Management.
The city of Cherepovets (Vologda Region) has been chosen as the pilot territory. The "pilot" is implemented as part of the innovation project on decentralized territory management "Administration Institute" created in 2021 by decision of Vadim Germanov, Mayor of Cherepovets, and Margarita Guseva, Head of the City. The project is meant to fundamentally change the management of citizen appeals. "Mini mayor's offices" — centers of communication with the residents — will be created in each of 26 city districts. The residents of Cherepovets will be able to appeal for the solution of any issue to heads of district administrations.
"The major goal of the project is to support the development of the new institute of "mini mayors" that is being created in the city, inspire the heads of administrations to manage efficiently and with social responsibility and to introduce them to the tools and best practices of territory management and communication with citizens," — told Anastasia Golubeva, Head of the Department of Public Administration at GSOM SPbU.
The pilot project launched by GSOM SPbU with the support of Severstal will include the development of an education method for administration heads, which will help them to enhance the following professional competences: strategic territory management, public utility maintenance, general legal literacy in the sphere of housing and public utilities, client centricity, management of citizen appeals, budgeting and rate setting.
In the end of January 2023 GSOM SPbU delegation visited Cherepovets to learn first-hand about the "Administration Institute" project. At the meeting with the city leaders they discussed the specific features of how administrations in Cherepovets work, listed the top 10 topics for the learning process and started to draft the education method for administration heads.
"We expect that the project will result in a total reset of city territory management. It will significantly improve the municipal services and promote the enhancement of life quality", — noted Zakhar Azarov, Advisor for CEO for Sustainable Development at Severstal.
The pilot project will be finished in June 2023. It is planned to launch in other Russian cities.
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